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TROUBLESHOOTING

• After I log in, when I click on any link, it brings me back to the login form.
• I try to do something, but I am told my username does not exist.
• I made a deposit but it's not showing up in my 121Translation account.
• I submitted a withdrawal but I have not received the money.
• I did not receive the signup confirmation e-mail, or any other e-mail messages from 121Translation.
• Why is my account suspended?
• My username, password or e-mail address is not working.
• Why is there less money in my account than I expected?
• Why did I stop receiving e-mail notifications about new projects?
• I accidentally signed up with the wrong username or account type, can I change it?

I try to do something, but I am told my username does not exist.
First, make sure you have the correct account. Only translator accounts can place bids, and only client accounts can create projects. Did you accidentally signup for the wrong account type? If that doesn't solve your problem, your account could have been deleted for one of two reasons: Either you did not log in for over 30 days and your account has been deleted, or you violated the terms and you have been banned. Failing that email us and we will investigate.

I made a deposit but it's not showing up in my 121Translation account.
If you paid with a PayPal E-check, the funds will only be added when it clears, which usually takes a week. If you paid with a direct PayPal payment, you might be required to confirm your deposit by clicking on the link sent to your PayPal account's main e-mail address. So make sure to check all your e-mail accounts for this important confirmation link. Please give our system a few minutes after your deposit to send this e-mail. If this does not explain why your deposit is not completed, contact us and tell us what method of payment you used, what name & e-mail you used, any order number or transaction ID you have, and your 121Translation username.

I submitted a withdrawal but I have not received the money.
This is because we process withdrawals manually. Please be patient as we get to your withdrawal request.

I did not receive the signup confirmation e-mail, or any other e-mail messages from 121Translation.
Try a different e-mail address. To edit your account, login and click on the edit link.

Why is my account suspended?
Most likely you have not logged in for over 30 days or you violated our terms. Contact us for the details, and you might be able to have your account re-activated. IMPORTANT: Don't forget to tell us your username.

My username, password or e-mail address is not working.
Make sure to type it all in lowercase, with no spaces.

Why is there less money in my account than I expected?
Did you take a look at your transaction history? It explains what was charged to your account and how much. Login to your account and click on the "view all" link under your account balance.

Why did I stop receiving e-mail notifications about new projects?
1. Make sure your e-mail is working, or try submitting a different e-mail address. 2. Does your 121Translation account still exist? It could have been deleted for many reasons, such as not logging in for over 30 days. 3. Have you logged in to your account lately? Notifications are not sent out to accounts which have not logged in for 2 weeks. If none of the above reasons apply, please contact us. Thank you.

I accidentally signed up with the wrong username or account type, can I change it?
No. Contact us and ask us to delete your account. Then signup again. You might need to clear the cookies in your browser to signup a second time. You can find this in the settings or options area of your browser.